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  • Notice to Members:

    NZCU Auckland Penrose site is closing. The last day of business will be 26th August 2022. Don’t worry though, we will be coming back across the road at 956 Great South Road, Penrose in December 2022. In the meantime our Penrose team will be based at our Highbrook site 5 Cryers Road, East Tāmaki (next door to Woolfy’s Café) until our new branch is built. 

    Inspired For Better - NZCU Auckland



    About NZCU Auckland

    We are driven by the authentic desire to positively impact our community. We want to do better for our members, do better for our communities and do better for our people. NZCU is inspired to do more. — Inspired For Better.

    We are about simplifying finances - where small things matter. We get to know our members - because members own us, not shareholders. We were founded by ordinary people to help ordinary people. NZCU is of the people, by the people, for the people. He tangata, he tangata, he tangata.

    NZCU understands cultural as well as financial needs and has a genuine want to helping people. We resonate with our community and audience by their values, more than by their demographics. We can look to connect with customers that share our values of fairness, inclusion, respect, transparency and belief in the common good.

    We provide tailored banking and financial services to our members across Tāmaki Makaurau.

    These services include:

    • Personal loans (including mortgages).
    • Savings and investment accounts.
    • Everyday/current accounts.
    • Insurance services.

    We make it easy for you to check your accounts through:

    • Convenient branch locations in Auckland and other NZCU offices nationwide.
    • 24-hour telephone, text and internet banking.
    • A nationwide ATM/EFTPOS facility.

    We’re Here For You

    We can dig into the benefits of member-ownership, the reality that by joining, ordinary people can do better for each other and themselves than a bank would ever do. As part-owner of your Credit Union, you are treated with dignity, and respect and have an equal say in how your Credit Union is run. Each member can vote at annual general meetings, as well as stand for a position on the Board of Directors.

    Credit Union Auckland Incorporated is a Qualified Financial Entity (QFE). For a copy of our QFE Disclosure statement click here.


    New Zealand Firefighters Credit Union (NZFCU) has merged with New Zealand Credit Union Auckland (NZCU Auckland), effective 20 June 2022.


    What is happening?

    NZ Firefighters Credit Union is merging with Credit Union Auckland to form a strong credit union focused on its members and doing the best it can for them.

    When does it take place?

    The merger is effective from June 20 2022

    What does that mean for existing Firefighters members?

    Nothing will change for you other than having greater access to services. Our team in Wellington are still there to help you as well as having our Auckland staff available to help.

    How can I join?

    You can visit our two Auckland branches in Penrose or Manukau or the Firefighters team in Wellington. You can also contact us online, via our website or by phone.

    How can I contact you?

    You can call NZCU Auckland at 09 579 1026 or New Zealand Firefighter credit union at 0508 613 328

    What do I need to become a member?

    A form of original identification (not photocopies) e.g. your driver's licence or passport. Proof of your residential address e.g. bill or other bank accounts not less than 3 months old.

    Why choose a credit union?

    We are a not-for-profit organisation where we serve you, our member-owners. We are not a bank as our members have ownership rights which means they have a say in how our organisation is run.

    What benefits would a member receive?

    Great personal loan rates
    Competitive TD rates
    Authentic caring service
    A family environment focused on HELP