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  • Notice to Members:

    REDUCED HOURS:  Owing to staff shortages, Penrose and Manukau branches will open at reduced hours (10am to 2pm) with COVID-19 protocols (click here to view protocols). You can still contact us by phone on (09) 579 1026 between 9am and 4:30pm on weekdays. BRANCH CLOSURES: Our Highbrook and Tip Top branches are closed until further notice. 

    Account Fees

    Effective: 1 November 2019
    Transaction Accounts – Fees

    Everyday AccountBill Pay Account
    Account handling fee (monthly)

    Savings Accounts – Fees

    Cash Saver
    Account handling fee (monthly)     
    Special ConditionsOnly Funds NOT securing a Loan can be withdrawnFunds available 1 December to 31 January
    Withdrawal with 14 days’ noticeFREE
    Withdrawal with less than 14 days’ notice (per Withdrawal)$20
    Break Fee (per Withdrawal)$20 (1 February to 30 November)
    Withdrawals & Transfers outFREEFREE (1 December to 31 January)$3FREE

    Personal Loan

    Personal Loan
    Loan Processing Fee$50 for loans under $1,000; $100 for loans $1,000 to $1,999.99; $250 for loans $2,000 and over; $20 for loans within shares
    Loan Variation Fee$50

    Home Loan

    Home Loan
    New Mortgage – Processing Fee$300
    Top-up Mortgage – Processing Fee$200
    Preparation of Caveat$50
    Withdrawal or Discharge of Caveat$50
    Discharge of Mortgage$50

    Transaction Fees

    Cash Withdrawal (In-Branch)1.50
    Cheque Withdrawal (In-Branch)60c
    Electronic Payment from an account (not ATM or EFTPOS)50c
    Transfer to another NZCU Account (In-Branch)60c
    Transfer to another NZCU Account (by AP, Internet, or Phone Banking)FREE
    Deposit or transfer into account (In-Branch or electronic)FREE
    Deposit at Westpac Branch into Customer’s NZCU accountFREE
    Split of incoming payment to one or more NZCU accountsFREE

    Service Fees
    Internet, Phone, Text Banking and In-Branch – Account Access Fees

    Internet & Mobile bankingPhone bankingIn branch
    Activation on accountFREEFREE
    Customer’s access to his account; view transactionsFREEFREE
    Transfer to another NZCU Auckland accountFREE$0.60
    Load or amend Internal automatic payment between NZCU Auckland accountsFREEFREE
    Load or re-load an Automatic Payment authorityFREE$5.00
    Amend a loaded Automatic Payment authorityFREE$2.00
    Load or re-load a Direct Debit authority$5.00
    Amend a loaded Direct Debit authority$2.00
    Transaction search by NZCU staff$35 per hour, with $15 minimum charge (No charge if Credit Union is at fault)
    Inter-Credit Union transaction requiring phone/fax confirmation$15.00
    Inter-Credit Union transaction using Shared Access programFREE

    ATM/EFTPOS Transaction Card Fees
    (NOTE:  Accesscard can be used only in New Zealand; AccessDebit Card can be used in New Zealand or overseas)

    Accesscard (ATM/EFTPOS Card)AccessDebit Card
    Credit Union ATM Cash Withdrawal (in NZ)FREEFREE
    Credit Union ATM Enquiry or Decline (in NZ)FREEFREE
    *Bank ATM Cash Withdrawal$1.50$1.50
    *Bank ATM Enquiry or Decline$1.40$1.40
    *EFTPOS payment50c50c
    *EFTPOS Enquiry or Decline40c40c
    PayPass Transactions Tap GoN/A50c
    Overseas ATM or EFTPOS Fees marked # are charged in addition to those marked * above
    #Overseas ATM Cash WithdrawalN/A$5
    #Overseas ATM Enquiry or DeclineN/A60c
    #Overseas EFTPOS Purchase or DeclineN/A50c
    #Multi Currency Conversion Fee
    (Applied as a loading to the prevailing buy rate by MasterCard International on Foreign Transactions)
    Application feeFREEFREE
    First card issued/renewed card$10$10
    Replacement card$10$10
    AccessDebit Semiannual Admin Fee$6

    Card Withdrawal Limits

    AccesscardAccessDebit Card
    Daily Limit – ATM (NZ)$1,000$1,000
    Daily Limit – EFTPOS (NZ)No limit$10,000
    Daily Limit – ATM (Other Countries)N/ANZ$1,500
    Daily Limit – EFTPOS (Other Countries)N/ANZ$2,000

    Cheque Services

    Bank Cheque (issued by Westpac)$10
    Stopped Cheque (per cheque)$25

    Penalty Fees

    Dishonoured Payments
    Inwards (dishonoured by remitting Bank)$10
    Outwards (dishonoured by NZCU Auckland)$15
    Rejected external automatic payment$5
    Interest charged on overdrawn balance25% p.a
    Unauthorised Overdraft Service Fee (per month)$5
    Debt Recovery
    Delinquent Account letter$20
    Pre-Possession Notice Administration$50
    Repossession Fee$50
    Post-Possession Notice Administration$50
    Notice of Proceedings Administration$90


    Emailed StatementFREE
    Paper Statement (mailed to Customer)$1
    Interim Statement$2
    Replacement Statement$2 per page

    Additional Notes

    Where the Credit Union incurs a charge from another organisation or Government Department when acting on a Customer’s behalf, including credit checks, legal costs and disbursements, and costs associated with the registration of securities, the Credit Union will pass these costs on to the Customer.

    Download our Fee Schedule here ›