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  • Notice to Members:


    Our fee structure has undergone a change. Please read for more information here:

    Fees (nzcuauckland.co.nz)

    Account Fees

    Effective: 1 April 2023. For NZFCU members effective date 1 November 2023.
    Transaction Accounts – Fees

    As of 1 November 2023, NZFCU members will be charged monthly and transaction fees as per the below fee structure. 

    When Credit Union Auckland (CUA) assumed the responsibility of taking over NZ Firefighters Credit Union (NZFCU) in 2022, an agreement was established to maintain the existing fee-free structure for one year. This grace period was intended to allow members a transition period and to evaluate the financial health of NZFCU.

    At the time of the takeover, NZFCU was operating at a loss, and unfortunately, this trend has persisted over the past year. Despite CUA's best efforts to streamline operations and identify cost-saving measures, the credit union has struggled to achieve financial sustainability.

    CUA recognizes the historical commitment of NZFCU to providing fee-free services to its members. However, the financial reality necessitates a reevaluation of this approach. The decision to introduce fees is not taken lightly, but it is crucial to ensure the long-term viability of NZFCU and to continue providing a secure and reliable financial institution for our members.

    We thank our members for their continued loyalty to CUA.

    Transaction Accounts - Fees

    Everyday AccountBill Pay Account
    Account handling fee (monthly)

    Savings Accounts – Fees

    Cash Saver
    Account handling fee (monthly)     
    Special ConditionsOnly Funds NOT securing a Loan can be withdrawnFunds available 1 December to 31 January
    Withdrawal with 14 days’ noticeFREE
    Withdrawal with less than 14 days’ notice (per Withdrawal)$20
    Break Fee (per Withdrawal)$20 (1 February to 30 November)
    Withdrawals & Transfers outFREEFREE (1 December to 31 January)$3FREE

    Personal Loan

    Personal Loan
    Loan Processing Fee$350 for Personal Loan (new or Top-up)
    Loan Variation Fee$50

    Home Loan

    Home Loan
    New Mortgage – Processing Fee$400
    Top-up Mortgage – Processing Fee$200
    Preparation of Caveat$50
    Withdrawal or Discharge of Caveat$50
    Discharge of Mortgage$50

    Transaction Fees

    Cash Withdrawal (In-Branch)1.50
    Cheque Withdrawal (In-Branch)60c
    Electronic Payment from an account (not ATM or EFTPOS)50c
    Transfer to another NZCU Account (In-Branch)60c
    Transfer to another NZCU Account (by AP, Internet, or Phone Banking)FREE
    Deposit or transfer into account (In-Branch or electronic)FREE
    Deposit at Westpac Branch into Customer’s NZCU accountFREE
    Split of incoming payment to one or more NZCU accountsFREE

    Service Fees
    Internet, and In-Branch – Account Access Fees

    Internet & Mobile banking
    In branch

    Transfer to another NZCU Auckland account

    Load or re-load an Automatic Payment authorityFREE$5.00
    Amend a loaded Automatic Payment authorityFREE$2.00
    Load or re-load a Direct Debit authority$5.00
    Amend a loaded Direct Debit authority$2.00
    Transaction search by NZCU staff$35 per hour, with $15 minimum charge (No charge if Credit Union is at fault)

    ATM/EFTPOS Transaction Card Fees
    (NOTE: Debit card can be used only in New Zealand; Debit Card can be used in New Zealand or overseas)

    Debit Master Card

    *Bank ATM Cash Withdrawal$1.50
    *Bank ATM Enquiry or Decline
    *EFTPOS payment
    *EFTPOS Enquiry or Decline
    PayPass Transactions Tap Go
    Overseas ATM or EFTPOS Fees marked # are charged in addition to those marked * above
    #Overseas ATM Cash WithdrawalN/A$5
    #Overseas ATM Enquiry or DeclineN/A60c
    #Overseas EFTPOS Purchase or DeclineN/A50c
    #Multi Currency Conversion Fee
    (Applied as a loading to the prevailing buy rate by MasterCard International on Foreign Transactions)

    First card issued/renewed card$10$10
    Replacement card$10$10
    Debit Card Semiannual Admin Fee$6

    Dormant Accounts

    Account Handling Fee (per month)$5

    Penalty Fees

    Dishonoured Payments
    Inwards (dishonoured by remitting Bank)$10
    Outwards (dishonoured by NZCU Auckland)$15
    Rejected external automatic payment$5
    Interest charged on overdrawn balance25% p.a
    Unauthorised Overdraft Service Fee (per month)$5
    Debt Recovery
    Delinquent Account letter$20
    Pre-Possession Notice Administration$50
    Repossession Fee$50
    Post-Possession Notice Administration$50
    Notice of Proceedings Administration$90


    Emailed StatementFREE

    Interim Statement$2
    Replacement Statement$2 per page

    Additional Notes

    Where the Credit Union incurs a charge from another organisation or Government Department when acting on a Customer’s behalf, including credit checks, legal costs and disbursements, and costs associated with the registration of securities, the Credit Union will pass these costs on to the Customer.

    Download our Fee Schedule here ›