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  • Notice to Members:

    NZCU Auckland Penrose site is closing. The last day of business will be 26th August 2022. Don’t worry though, we will be coming back across the road at 956 Great South Road, Penrose in December 2022. In the meantime our Penrose team will be based at our Highbrook site 5 Cryers Road, East Tāmaki (next door to Woolfy’s Café) until our new branch is built. 

    Complaints Policy

    It is the Credit Union’s policy to handle Member complaints seriously and provide a structure for dealing with any complaints received in a manner that leads to a resolution to the mutual satisfaction of both parties. For our detailed Member Complaints and Disputes Policy, click here.

    How to Make a Complaint

    If you feel you have an issue that has not been resolved, it should be referred to your Branch Manager or our Operations Manager by telephone (09 579 1026) or personal visit. If you do not wish to do either, please submit your complaint using the contact form here, setting out the full details as you know them, or by post to The CEO, PO Box 12564, Penrose, Auckland 1642.