Notice to Members:

REDUCED HOURS: Owing to staff shortages, Penrose and Manukau branches will open at reduced hours (10am to 2pm) with COVID-19 protocols (click here to view protocols). You will still be able to contact us by phone on (09) 579 1026 between 9am and 4:30pm weekdays. BRANCH CLOSURES: Our Highbrook and Tip Top branches are closed until further notice.

Let us know how we are doing

If you feel we have let our standards slip and you have a Complaint or issue, we want to hear about it. This provides us with an opportunity to resolve the issue and enables us to learn from our mistakes to continue to improve the service we deliver to all customers.

Your First Step

Your best first call is to talk directly to the staff member involved, or to contact the Branch Manager for that branch.

Online Complaint Form

To submit an online complaint.

Complaint Form

Talk to the GM

If that fails to resolve the issue, get in touch with our General Manager, Rob Collins, whose contact details are as follows:

Email robc@nzcuauckland.co.nz
Mail PO Box 12564, Penrose, Auckland 1642, New Zealand
DDI (09) 571 6770
Mobile 027 568 9836

If you’re not 100% satisfied, please contact our Board of Directors on chairman@nzcuauckland.co.nz. They will take up your concerns.

Let us know how we are doing

If even this does not address your complaint fully, your next step is Financial Services Complaints Ltd (FSCL), the external dispute resolution scheme for our industry. This independent body is approved by the Ministry of Consumer Affairs. Complaints to FSCL need to meet certain criteria. Click here to go to the FSCL website »