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  • Notice to Members:

    CHRISTMAS CLOSURE:  All our branches will be closed from 25 December to 4 January.  Other than that, our branches at Penrose, Manukau and Highbrook are open at their normal hours, but with COVID-19 protocols (click here to view protocols).

    Let us know how we are doing

    If you feel we have let our standards slip and you have a Complaint or issue, we want to hear about it. This provides us with an opportunity to resolve the issue and enables us to learn from our mistakes to continue to improve the service we deliver to all customers.

    Your First Step

    Your best first call is to talk directly to the staff member involved, or to contact the Branch Manager for that branch.

    Contact Us

    Online Complaint Form

    To submit an online complaint.

    Complaint Form

    Talk to the GM

    If that fails to resolve the issue, get in touch with our General Manager, Rob Collins, whose contact details are as follows:

    Email robc@nzcuauckland.co.nz
    Mail PO Box 12564, Penrose, Auckland 1642, New Zealand
    DDI (09) 571 6770
    Mobile 027 568 9836

    If you’re not 100% satisfied, please contact our Board of Directors on chairman@nzcuauckland.co.nz. They will take up your concerns.

    Let us know how we are doing

    If even this does not address your complaint fully, your next step is Financial Services Complaints Ltd (FSCL), the external dispute resolution scheme for our industry. This independent body is approved by the Ministry of Consumer Affairs. Complaints to FSCL need to meet certain criteria. Click here to go to the FSCL website »