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  • Notice to Members:

    REDUCED HOURS:  Owing to staff shortages, Penrose and Manukau branches will open at reduced hours (10am to 2pm) with COVID-19 protocols (click here to view protocols). You can still contact us by phone on (09) 579 1026 between 9am and 4:30pm on weekdays. BRANCH CLOSURES: Our Highbrook and Tip Top branches are closed until further notice. 

    Complaints Policy

    It is the Credit Union’s policy to handle Member complaints seriously and provide a structure for dealing with any complaints received in a manner that leads to a resolution to the mutual satisfaction of both parties. For our detailed Member Complaints and Disputes Policy, click here.

    How to Make a Complaint

    If you feel you have an issue that has not been resolved, it should be referred to your Branch Manager or our Operations Manager by telephone (09 579 1026) or personal visit. If you do not wish to do either, please submit your complaint using the contact form here, setting out the full details as you know them, or by post to The CEO, PO Box 12564, Penrose, Auckland 1642.