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  • Notice

    COVID-19 UPDATE: Now that Auckland is at Alert Level 2.5, all our branches are open at their usual hours. Our internet banking services, mobile app and online loans requests are also available. We have staff ready by phone (09) 579 1026 or by email enquiries@nzcuauckland.co.nz during normal business hours. See our Facebook page for regular updates.

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    Complaints Policy

    It is the Credit Union’s policy to handle Member complaints seriously and provide a structure for dealing with any complaints received in a manner that leads to a resolution to the mutual satisfaction of both parties. For our detailed Member Complaints and Disputes Policy, click here.

    How to Make a Complaint

    If you feel you have an issue that has not been resolved, it should be referred to your Branch Manager or our Operations Manager by telephone (09 579 1026) or personal visit. If you do not wish to do either, please submit your complaint using the contact form here, setting out the full details as you know them, or by post to The CEO, PO Box 12564, Penrose, Auckland 1642.