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    • Notice to Members:

    Sunday 5th May

    Payments made between CUA and any other bank (and vice versa) won't be processed until after 5pm due to a nationwide system upgrade. Payments between CUA accounts are not affected.

    ***Penrose Branch***

     Our Penrose branch is closed on Monday 13th and Tuesday 14th May for staff training. For assistance with your account please call 09 579 1026.



    Posted on November 16, 2023

    Acknowledging Recent IT Challenges and Expressing Gratitude for Continued Loyalty

    Dear valued member,


    We want you to know how much we appreciate your loyalty and support. We understand that some of you have recently experienced some challenges with our IT changes, and we are deeply sorry for the frustration and inconvenience this has caused you.

    We take full responsibility for the less-than-smooth transition, and we want to assure you that we are committed to ensuring that similar issues don't happen again. We have taken immediate steps to improve our customer service call centre, and we are continually working to enhance the overall customer experience.

    We value you and your patience, and we want to make sure that your experience with CUA is a positive one. If you have any questions or concerns, please don't hesitate to reach out to us at info@cua.co.nz We are here to help.


    Yours Sincerely
    Rudolf Laumatia